What should I do if I can't put it together halfway after buying it?
Each product is accompanied by a graphic and textual instruction manual, with steps so clear that "you can spell them with your eyes closed". If you still get stuck, scan the QR code on the manual to watch the real-person assembly video tutorial. No more? Contact the customer service directly and we will teach you step by step.
How long can it be played after being assembled? Will it fall apart?
Our bite has been tested thousands of times - when you put them together, your small hand can easily press in, and after they are put together, the structure is stable and won't fall apart even when you pick them up and shake them. Of course, if a child deliberately throws things on the ground... We suggest changing places to play.
What should I do if I'm missing a part?
Scan the code to fill in the missing item application form. We will mail it to you for free. It is valid for life and there is no limit to the number of times.
Can a child return if they don't like it?
Unconditional returns are supported within 7 days as long as it does not affect secondary sales. If you are a subscription member and don't like the first box, we will help you change to another series for free.
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